FAQs

FAQs

CAST & CRAFT - CAST & CRAFT - CAST & CRAFT -
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Nope! Our cast iron cookware comes pre-seasoned and ready to use. Just give it a quick rinse, dry it thoroughly, and you’re good to go. Cast and Craft ltd recommend seasoning it once again after wash,
Yes—mild dish soap is perfectly fine. Just avoid soaking the pan or using harsh detergents. After washing, dry it well and apply a light layer of oil.
Sticking can happen if your pan wasn’t hot enough before adding food, or if it needs a bit more seasoning. Try preheating your cast iron, using a small amount of oil, butter, ghee, and keeping the heat at medium.
Absolutely yes why not. Cast iron is oven-safe and great for everything from cornbread to casseroles to skillet cookies. We recommend using Krucible Kitchen leather sleeve or silicon pot holders while carrying or serving the unit. Even can you our Kitchen gloves when ever
A little rust isn’t the end of the world. Just scrub it off with a cast and craft scrubbers, rinse, dry thoroughly, and re-season your pan in the oven.
Yes you can—but it’s best to wait until your pan is well-seasoned. Tomatoes, vinegar, and citrus can wear down newer seasoning layers.
Store it in a dry place with the lid off or ajar to prevent moisture buildup. A light layer of oil before storage helps protect the surface.
Predominantly Cast Iron and Pure Iron (Or Mild Steel as it’s called) are two alloy variations of Iron that is used predominantly in making cookware. Cast Iron is one of the oldest cookware after clay being used by different communities across the world. The difference between the two types of alloy is the way they are made.
Cast Iron cookware are safe as they do not have any chemical coating (Teflon or other non-stick). They are natural cookware and improves iron absorption in our system. There are concerns of over iron absorption due to long term use of cast iron which does not apply for short duration cooking that is predominantly done in Indian style of cooking. More over more than 50% of women in India suffer from Anemia and hence the risk associated with the same is unfounded.
Cast Iron Cookware are safe and healthy and can be used on daily basis in your traditional or modern kitchen. Cast Iron enables better Iron absorption and reduces incidence of Anemia. Also, this cookware are heavy cookware and retails a lot of heat, thereby it cooks food uniformly with minimal nutrition loss. Also you can keep the food warm for longer duration there by reducing the need to reheat food (When nutrition loss is highest).
There are no restrictions as such when it comes to cooking in cast iron. The challenge is with extremely acidic elements like tamarind or lime which leaches too much of iron taste into the food which can alter the taste a little bit. Otherwise if you are ok with the taste, it's safe to cook anything and everything in cast iron. Use of tomatoes, Lime and tamarind (Extremely acidic elements) can be restricted on new Cast Iron Cookware but with months of regular use, we have noticed that the leaching capability of Cast Iron is limited and they become more versatile.
One of the limitation of Cast iron is the fact that they can break if dropped from a considerable height. If maintained well, they last for generations.
You can use regular cleaning liquid soap, powder to clean cast iron cookware and once cleaned immediately wipe them clean of water particles to prevent rusting. Always apply some cooking oil (Whatever you use regularly at home) and store so it protects the seasoning and prevents rusting.
The purpose of seasoning is to get the cast iron cookware as close to a non-stick as possible. The seasoning helps to remove any excess surface carbon which is natural and comes during the making process of the cookware and the oil forms a thin coating on the surface to prevent rusting and protect the food from sticking too much.
Seasoning is critical depending on the type of cast iron cookware you purchase. Most of the machine made ones are pre-baked with mineral oil in ovens and are ready to use. Some brands which sell traditionally handmade ones will have excess carbon on the surface. This needs to be seasoned till the surface carbon does not come off easily when you wipe them. This can be done easily by scrubbing the surface of the cast iron cookware with salt and oil mixture, wash well and then heat it up in gas with 2 -3 spoons of oil, cut an onion and fry it in the cookware in low flame for 7-10 mins. This will remove any excess carbon and get the cookware ready for use.
Congratulations! You have got one of the traditionally handmade ones. The loose particle are carbon particles and are safe. You can remove them using the seasoning process we have shared and that will get your cookware ready for use!
All Iron and Cast Iron cookware rust as it is the natural property of iron to rust when in contact with water. We always recommend that you apply some cooking oil and store so the oil protects the iron from rusting.
No need to worry. The rust is only surface rusting and can be easily removed following the procedure we share. Once the rust is removed, the cookware is ready and safe to use for your daily cooking.
There are many ways you can follow to remove the rust and re-season the cast iron cookware. One such method is shared in the video here. You can use salt and oil mixture to scrub and remove the rust. Wash the cookware really well, heat it in gas still it becomes really hot and then apply some cooking oil. This the tried and tested method to re-season a rusted cast iron cookware.
This is perfectly possible. All you have to do is heat up the cookware till its really hot and apply a few drops of castor oil and allow it to cool down. Repeat this process 2-3 times and the cookware will have a thin coating of castor oil. This will fill up the pores and create a natural non-stick coating. This will wear off with use but you can always repeat the process. Castor oil or Flax seed oil can be used for this purpose as they are viscous oil and they are best to form a thin filament like coating on cast Iron. They really make the cookware as good as non-stick!
Sometimes with repeated cooking and application of oil, flaking happens which is the old oil that is used season or protect the cookware from rusting cakes on top of the older oil. This is nothing to worry. You can use steel wire scrubs to clean the flake and re-season the cookware. This can be done once in a few months. This challenge predominantly happens in flat bottom cookware like skillet and pans.

My Order

In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Standard Delivery takes three (3) to five (5) days. Next Day Delivery will be delivered the next day if you order before 6pm (excludes Public / Bank holidays). Enhanced delivery is
You will receive a confirmation email after your order has dispatched which contains your order number for reference.
Orders cannot be changed once they have been placed but there is a window of around 30 minutes immediately after placing the order to cancel it, so we advise you call our Customer support no immediately on +44 (7919) 323-873 with your order number or email address ready and the team will endeavour to cancel your order. Once an order has been processed and sent to our warehouse, we regret it cannot be cancelled.
Our website allows you to purchase items out of stock items up to 2 weeks ahead of their delivery into our warehouse. The product page on the website displays the date the item is due back into our warehouse. If one or more items are out of stock your entire order will be held back until every item in the order is ready to be dispatched.
Shipping charges vary according to the service you select for your order. For full details go to our Delivery & Tracking page.
Yes, we can deliver to any business address. Please be aware that not all our shipping services require a signature so you may wish to notify the post handler at your business that you have a parcel coming.
If a code is required to redeem a free gift you will not receive it unless the code is entered at the checkout. Contact us via telephone 00447919323873 immediately after placing the order and if we can, we will add the free gift to your order. Once an order has been processed and sent to our warehouse, we will not be able to add a free gift so take care to enter the code at the checkout. Free gift offers are not redeemable in conjunction with any other code-driven offer.
You can only use one promotional code per order at the checkout, so if your free gift requires a promo code to redeem it you can't use it in conjunction with another promotional code.
If an order arrives damaged please call 00447919323873 to speak to a member of the Customer Service team
You can only use one promotional code per order at the checkout, so if your free gift requires a promo code to redeem it you can't use it in conjunction with another promotional code.
If an order arrives damaged please call 00447919323873 to speak to a member of the Customer Service team
In the unlikely event that you are not delighted with your purchase, you can return items to any of our Cast and Craft Store or direct to our Customer Service team. We are happy to refund goods which are returned within 30 days from date of purchase provided they are unused, in their original packaging and with a valid proof of purchase. For more details, please go to our Returns information.
Yes, items can be returned to store within the first 30 days of purchase and with the correct receipt. We will refund or replace any items if they are returned within 30 days from the date of purchase if they are unused, in their original packaging and you have a valid proof of purchase.
Please add an extra day to scheduled delivery service above if you live in remote locations such as the Scottish Highlands, Northern Ireland, Jersey or Guernsey.
Please keep a copy of your proof of purchase as without it your guarantee will be invalidated. We accept scans of receipts and in most cases an order number is sufficient as proof of your purchase.
If your product becomes faulty/is faulty due to manufacturing default, it can be returned for a replacement within the guarantee period. It is important you provide a receipt, proof of purchase or order number to validate your guarantee. Please refer to our Guarantees information. For further detail or call07919323873for assistance.

Account Details

No, you can make a purchase online as a guest.
If you've forgotten your password simply clicking the link underneath the login to reset it. You will receive an email with instructions to reset your password. After clicking submit, please allow up to 10 minutes for this to arrive.
You can find your nearest Cast and craft store by typing your postcode into the search field on Our Stores. All of our PCast and Craft ltd stores are also listed on Google Maps and Facebook.
While online gift card purchases aren't available yet, you can easily pick one up at any of our convenient store locations.
We offer detailed care instructions that we recommend you follow get the very best from your Cast and Craft Ltd product. Full care instructions are provided with your delivery but you can also get this information from our Product Care page.
If you believe your product has a manufacturing fault or has become defective following normal domestic use you may be able to claim a replacement product under the Cast and Craft Ltd Guarantees. To make a claim it is essential you retain a proof of purchase such as your receipt or order number and follow our Product Care guidelines when using your product. Normal wear and tear and commercial use are not covered under this guarantee.
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