BUYING Guide 

Listening to our customers

recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.

Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is in order to increase consumer confidence, and combat the rising issue of fake reviews.

CHIP code sheet

This CHIP Code Sheet summarises the pictograms, safety phrases and risk phrases which are required by EU laws to be displayed on, or along with, cleaning chemicals.

The safety phrases and risk phrases can be found on Safety Data Sheets (SDS) and Material Safety Data Sheets (MSDS), which can be downloaded from ‘Useful Documents’ on the product page.

Relevant products on the website are marked with the associated hazard pictograms which are essential to be understood before using the product.

Pictograms

The hazard labels on cleaning products consist of warnings and specific symbols known as pictograms.

The European’s Union 2009 classification, labeling and packaging (CLP) regulation introduced new pictogram designs to the labeling system for hazardous chemicals. New pictograms including Gas Under Pressure and Serious Health Hazard, will be introduced by 2017.

The diamond shaped thumbnail diagrams indicate the nature of the hazard(s) associated with the use of a hazardous substance.

On the cleaning product labels, the pictograms are accompanied by signal words, hazard statements, and precautionary statements, as well as supplier and product information.

Safety phrases and risk phrases

Welcome to Nisbets Limited’s privacy notice

Last Updated 27th January 2023

Nisbets Limited and the Nisbets Group of companies respect your privacy and is committed to protecting the privacy and security of the personal data we process about you and will comply with the applicable data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“EU GDPR”) (whichever is applicable) and the Data Protection Act 2018 (DPA 2018”).

This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
10. GLOSSARY

Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information on how Nisbets collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition or survey.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

The Nisbets Group is made up of different legal entities. This privacy notice is issued on behalf of the Nisbets Group so when we mention “Nisbets”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Nisbets Group responsible for processing your data. Nisbets Limited is the controller and responsible for this website.

How to contact us

Our full details are:

Full name of legal entity: Nisbets Limited

Email address: dpo@nisbets.co.uk

Postal address: Fourth Way, Avonmouth, Bristol, BS11 8TB

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that you revisit this privacy notice regularly, as we may change the content to reflect how we deliver our products and services. Historic versions of this notice can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications from time to time. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which includes (but is not limited to):

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 How is your personal data collected?

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply for or purchase our products or services;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    1. analytics providers such as Google which may be based outside the UK/EU;
    2. advertising networks such as Google which may be based outside the UK/EU; and
    3. search information providers such as Google which may be based outside the UK/EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Credit Safe or Cybersource, which are based in the UK/EU.
• Identity and Contact Data from data brokers or aggregators such as Market Locations based inside the UK/EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the UK/EU.

 How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

urpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	IdentityContact	Performance of a contract with you
To process and deliver your order including:Manage payments, fees and chargesCollect and recover money owed to us	IdentityContactFinancialTransactionMarketing and Communications	Performance of a contract with youNecessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:Notifying you about changes to our terms or privacy policyAsking you to leave a review or take a survey	IdentityContactProfileMarketing and Communications	Performance of a contract with youNecessary to comply with a legal obligationNecessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)Consent
To enable you to partake in a prize draw, competition or complete a survey	IdentityContactProfileUsageMarketing and Communications	Performance of a contract with youNecessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)Consent
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	IdentityContactTechnical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you	IdentityContactProfileUsageMarketing and CommunicationsTechnical	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)	Consent
To use data analytics to improve our website, products/services, marketing, customer experiences	TechnicalUsage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you	IdentityContactTechnicalUsageProfile	Necessary for our legitimate interests (to develop our products/services and grow our business)