Product Repairs & Warranty

If you have a fault with an appliance, our network of engineers and in-house team are here to help. Please provide as many details as possible and a member of our team will call you back. Even if the product was not purchased from Cast and Craft, the team will take a look and try to assist you.

Email: info@catandcraft.co.uk

Phone 

Warranty claim: Reference No……….

Our standard warranty offered on our products is 1 year (parts & labour). This applies to all appliances (GB Mainland & Europe only) unless advertised otherwise. In many cases we do offer longer warranties, this is indicated against our products online and in our catalogues.

When arranging a repair, for large items, this typically takes place at your premises whereas for smaller items we will collect and repair at our workshop. Whatever the arrangements, we are committed to resolving the problem quickly and efficiently and getting you back up and running as fast as possible. All our engineers are fully qualified and trained to deliver high quality repairs on all our products.

Warranty: To report a fault and arrange a repair please submit a completed Warranty Repair Request Form at the bottom. Alternatively, you can telephone our service team on …………. to log your request.

(Online Form)- to be prepared by developer 

Outside warranty 

If the warranty on your appliance has expired, don’t worry, we’ll be happy to quote you for a repair. Our prices are highly competitive and you can be assured you’ll get a full briefing of the work carried out as well as a quality repair of course.

To request a quotation, please submit a completed Out of Warranty Repair Request Form at the bottom of this page.

If you are unsure whether your product is still covered under warranty, please fill out as much information as possible, in the below form, and a member of the service team will get back to you.

We aim to respond within 48 hours but, if urgent, please call or web chat.

(Online form)- to be prepared by developer